The airline industry 2010-2011
October 29, 2011, 1 Comment

Best Branding campaign we have seen to date: South African budget carrier Kulula The Most Informative 737 Ever Kulula ...

Wednesday Night #1469
April 28, 2010, No Comments

There is a linkage in tonight’s discussion that centers on infallibility – or the perception thereof – ...

The airline industry
December 30, 2009, 3 Comments

Virgin: the world’s best passenger complaint letter? Here we reproduce a complaint letter sent to Sir Richard Bran ...